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Training

Facilitator Dana Isabelle from ND OCC - Trainee Chris Epp from EHQ OCC at the beginning of the Training session sitting in front of computers

The 9-1-1 Police Dispatch Training Program is designed to provide you with the knowledge and skills to become a 9-1-1 Police Dispatcher. The Training Program consists of seven phases and takes approximately 9-12 months to complete.

During your training, you will receive a full-time salary. When participating in the Call Taking and Dispatch course at the Pacific Region Training Centre (PRTC) in Chilliwack, BC, you will be reimbursed for your travel, accommodations and meals in accordance with the National Joint Council Travel Directive.

You will be promoted to a 9-1-1 Police Dispatcher once you have successfully completed a proficiency evaluation of both the Call Taking and Dispatching skills learned during the training program.

Pacific Region Training Centre (PRTC)

Pacific Region Training Centre is responsible for the design, development and delivery of training and learning opportunities for all employees within the province. PRTC is a campus style facility owned and operated by the RCMP, with contracted hotel services through Executive Hotels and Resorts. Accommodations, classrooms and a restaurant are all onsite and the cost is paid by the RCMP during your training.


Phase 1: Administration and Call Taking Pre-course

9-1-1 Police Dispatcher Trainees complete 3 weeks of online course work at their 9-1-1 Police Dispatch Centre. You will be provided with the foundational knowledge required for the Call Taking course at the RCMP’s Pacific Region Training Centre located in Chilliwack, BC.

Phase 2: Call Taking Training

Call Taking training is comprised of 3 weeks of classroom theory, life-like scenarios and simulations. Training is delivered by our Technical Trainers at PRTC. The training is interactive and intensive and is designed to replicate the live environment that you will return to for Field Coaching.

Phase 3: Call Taking Field Coaching Program

Following the successful completion of Call Taking training at PRTC, you will begin to take calls at your 9-1-1 Police Dispatch Centre. You will be assigned a Field Coach who will guide and evaluate you throughout your continued training.

At first, your Field Coach will work alongside you. As your skills develop over the next 12 weeks, you will begin to work more independently. Your performance will be monitored, assessed and evaluated as you progress through Field Coaching. You will be required to complete a Call Taking proficiency evaluation in order to progress to the next phase of training: Dispatching.

Phase 4: Dispatch Pre-course

Dispatch pre-course is comprised of one week of online learning in your 9-1-1 Police Dispatch Centre and is focused on preparing you for the Dispatch course.

Phase 5: Dispatch Training

Dispatch training is comprised of 2 weeks of classroom theory, life-like scenarios and simulations. Training is delivered at PRTC by our Technical Trainers.

Phase 6: Dispatch Field Coaching Program

Following the successful completion of Dispatch training at PRTC, you will return to your 9-1-1 Police Dispatch Centre where you will exercise your newly acquired dispatch skills in the live environment while working alongside your Field Coach. During the next 12 weeks, your Field Coach will continually support and guide you with integrating your Call Taking skills with your newly learned Dispatch skills.

Phase 7: Successfully Complete Training

You will be promoted to a 9-1-1 Police Dispatcher once you successfully complete the integration of your call-taking and dispatching skills.

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