Frequently asked questions
Q1: What will my work schedule be?
As a full-time variable shift worker, you will be scheduled to work 300 hours over an eight-week period. Your shifts will be a combination of day shifts (e.g. 7:00 am – 7:00 pm), afternoon shifts (e.g. 11:00 am – 11:00 pm) and night shifts (e.g. 7:00 pm – 7:00 am) and may or may not follow a 4 shifts on / 4 shifts off rotation.
Q2: How much vacation time do I get?
A new employee earns 9.375 hours of vacation leave credits per month, which allows for 10 days of vacation per year. The vacation leave credits per month increases with years of service.
Q3: Will I receive training?
Yes. As a 9-1-1 Police Dispatcher Trainee, you will attend our Pacific Region Training Centre located in Chilliwack, for 3 weeks of Call Taking training and a subsequent 2 weeks of Dispatch training. Your on-the-job training will continue in your home 9-1-1 Police Dispatch Centre. You will be assigned a dedicated Field Coach who will coach you through your training and help you prepare for your final evaluations.
Once your basic training is completed, you will participate in bi-annual training days.
Q4: What are the career advancement opportunities?
There are many career opportunities in the 9-1-1 Police Dispatcher Program, such as Coaching, Facilitating, Shift Supervisor, Team Leader and management positions.
Q5: Is post-secondary funding available?
Yes. The RCMP has an Education/Tuition Reimbursement Program available to employees who are seeking to further develop their skill set. This program provides some financial assistance to enhance employee's performance in the workplace by funding learning activities from accredited educational institutions. The education must be relevant to the operational needs of your current job or personal development for succession-planning purposes to fulfill future RCMP service delivery requirements.
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